Delivery options

UK Delivery:
£3.95 Royal Mail 2nd Class signed for delivery service - please expect your order within 3-5 working days

Worldwide Delivery:
£10.00 Royal Mail signed for delivery service - please expect your order within 3-9 working days


 
Returns – exchange only

You will have 14 days to return your order for an exchange (excluding delivery charge). Return postage must be paid by the customer, and you will be responsible for the products that you are returning, therefore please ensure you use a tracked service. Please enclose your name and order number when sending a return to us.

Please send your parcel to:

Lacys
Elm House
Southend Arterial Road
Hornchurch
Essex
RM11 3UB

All returns will be dealt with within a 14 day period from being received into our warehouse.

We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.

 
Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions etc. All items must be returned with the tags still attached.

Grooming products, pierced jewellery, perfume (where the cellophane packaging has been removed) underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.

Shoes must be tried on indoors and must not show any signs of wear.

We recommend that all customers retain a proof of postage receipt and keep this until you have been credited for your returned items.